Resources
Guides for running a diagnostic lab in India
Practical, honest, up-to-date guides on the parts of lab operations that actually cost owners money and time, written by the team building HealthFlow.
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Referral & payouts
Doctor referral payouts for diagnostic labs: the complete guide
How Indian labs calculate, reconcile, tax and settle referral commissions, and how to move from a month-end spreadsheet to a single settlement run.
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Referral & payouts
How doctor referral payouts actually work
The mechanics, plainly: who can legitimately be paid, how commission is set per test, the monthly accrue-reconcile-settle cycle, and where manual processes break.
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Referral & payouts
Referral payout vs referral tracking: why commission reports aren't enough
Most lab software tracks commissions and stops. The difference between a report and actually moving the money, and the five questions to ask on a demo.
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Referral & payouts
How to settle doctor referral commissions by UPI / NEFT
A step-by-step for paying referrers at volume: what to reconcile first, the TDS step, batching payments, and sending each payee a payslip and statement.
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Referral & payouts
TDS on doctor referral commission: Section 194H explained
What Section 194H means for lab commission payments: who deducts, the four-step process, and the records to keep. General information, not tax advice.
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Switching & buying
How to switch lab software without downtime
The three real risks of switching, the parallel-run approach, a realistic timeline, and what to demand from any vendor before you commit.
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Switching & buying
Lab software migration checklist
A step-by-step checklist: the pre-migration data audit, setting up the new system, the parallel-run week, cutover, and the first week live.
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Switching & buying
Questions to ask before buying lab software
A neutral buyer's guide: the questions on pricing, white-label, WhatsApp, payouts, data ownership and hidden costs that surface the real differences.
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Clinic + lab
Running a clinic with an in-house lab? Why two systems lose you patients
Two disconnected systems mean split records and lost follow-through. What one shared patient record across the clinic and lab actually changes.
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Clinic + lab
Referral leakage: keeping patients between your clinic and lab
When a doctor advises a test, the patient often goes elsewhere. How a shared record keeps the patient, and the revenue, in-house.
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Clinic + lab
What "Patient 360" actually means for a clinic and lab
The same patient record on both sides of the counter: visits, dues and reports in one place, with nobody re-entering details.
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Clinic + lab
EMR vs a shared patient record: what the difference means
HealthFlow is not a clinical EMR: it is a shared operational patient record across clinic and lab. How to tell which one you actually need.
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Clinic + lab
Clinic and lab software: do you need one system or two?
The real trade-offs of one shared system vs two specialist ones: cost, double data entry, split records and reconciliation.
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OPD queue
Token number vs digital queue: what actually cuts OPD waiting time
The paper token board vs a live walk-in queue (waiting → in-consultation → done), and which one actually shortens the wait.
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OPD queue
How to reduce patient waiting time in a busy OPD without hiring staff
Practical ways to cut OPD waiting for a walk-in clinic: a live queue, clear order and fast billing, no extra staff.
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OPD queue
OPD queue software vs a manual token register: what breaks first
Where the token register and whiteboard fall apart under load, and what a digital walk-in queue changes.
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OPD queue
A simple OPD queue workflow for solo practices
The 3-state walk-in workflow (waiting → in-consultation → done) plus the automatic free 7-day revisit, for a single-doctor clinic.
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OPD queue
Walk-in clinics: why you don't need an appointment system to fix your queue
For a walk-in clinic, a live queue beats an online booking system: why that's a feature, not a gap.
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