HealthFlow provides software used by diagnostic centres, clinics and pharmacies (each a "Clinic") to run their operations and to send reports, bills and reminders to their patients, including over WhatsApp. For most patient information, HealthFlow acts as a data processor on behalf of the Clinic, which is the data controller of that information.
You can request deletion of your personal information at any time using the steps below. This page complements our Privacy Policy.
01 If you are a patient
Because your Clinic controls your medical records, deletion requests are handled together with your Clinic.
- Contact the Clinic that served you (the diagnostic centre or clinic that sent you your report or bill) and ask them to delete your information, or
- Email us at privacy@healthflow.in with the phone number and name you gave the Clinic, and the Clinic's name if you know it.
- We will verify the request and coordinate with your Clinic to delete your information.
02 If you are a Clinic account holder
- Email privacy@healthflow.in from your registered account email.
- State that you want your account and associated data deleted.
- We will confirm your identity and process the deletion, returning or destroying data as agreed.
03 What gets deleted
- Your identity and contact details held in HealthFlow.
- Reports, results and billing records associated with you (subject to the Clinic's medical record-keeping obligations).
- WhatsApp message and delivery records tied to your phone number.
04 Timeline & what we must keep
We action verified deletion requests within a reasonable period, typically 30 days. Some information may be retained where the law requires it, for example medical records that a Clinic is legally obliged to keep for a minimum period, or records needed to comply with tax, audit or legal obligations. We delete such information once the retention obligation ends.