WhatsApp delivery
Send reports on WhatsApp, from your lab's own number.
Not a shared bulk-sender. Your lab's own dedicated, branded WhatsApp Business number: tracked delivered and read, with your name on every message.
In short
Yes, HealthFlow delivers every report over WhatsApp from your lab's own dedicated, branded WhatsApp Business number, which we set up for you (your personal WhatsApp stays untouched). Each report is tracked sent → delivered → read, patients can reply STOP to opt out, and every message carries your lab's name, not a shared bulk-sender's. WhatsApp only; no email or SMS.
Your number, your name
A dedicated WhatsApp Business number for your lab.
We provision a WhatsApp Business number that displays your lab's name, so patients recognise the sender. It's yours, not a pooled number shared across other businesses.
- Lab-branded display name on every message the patient receives
- Set up for you at onboarding: your personal WhatsApp is untouched
- Not a shared bulk-sender, so your deliverability isn't tied to strangers' behaviour
Namaste Ravi, your report from Lotus Path Labs is ready. View & verify: lotuspath.in/r/8f2c
You'll know it landed
Tracked to delivered and read, and STOP is honored.
No more "did the patient get it?" Every send shows its status, and anyone who replies STOP is opted out automatically: you stay on the right side of WhatsApp's rules without thinking about it.
- Per-message sent → delivered → read status
- STOP / opt-out honored automatically and permanently
- WhatsApp only: the one channel Indian patients actually open (no email/SMS)
Your brand, verified
Every message is white-label, and every report is QR-verified.
The message, the report and the bill all carry your lab's brand. Each report includes a QR code that opens the authentic copy, so a patient or doctor can confirm it's genuine.
- Report, bill, message and QR page all in your lab's name, never HealthFlow's
- QR on every report links to the authentic copy at your own domain path
- White-label branding is available on a higher plan
Questions
Can I send lab reports to patients on WhatsApp?
Yes. HealthFlow delivers every report over WhatsApp from your lab's own dedicated, branded WhatsApp Business number, tracked sent → delivered → read.
Is it my own number or a shared one?
Your own. We provision a dedicated WhatsApp Business number that shows your lab's name, not a pooled bulk-sender shared with other businesses. Your personal WhatsApp stays untouched.
How do patients opt out, and do you also use email or SMS?
A patient who replies STOP is opted out automatically and permanently. Delivery is WhatsApp only, the channel patients in India actually open, so there's no email or SMS to manage.
See a report land on WhatsApp, under your lab's name.
A 20-minute WhatsApp demo, on a live report.
WhatsApp us for a demo